Accessibility statement for the ‘EU Exit: ID document check’ mobile application
This accessibility statement applies to the EU Exit ID document check mobile application. The mobile application is run by the Home Office.
How accessible this mobile application is
We want as many people as possible to be able to use this mobile application but know some parts are not fully accessible.
You can see a full list of any issues we currently know about in the 'Non-accessible content' section of this statement.
Some people may find this mobile application difficult to use because:
- you have to enter an authentication code from an email or text message
- you must scan the biometric chip in your passport
- you will need to take a photo of your identity document and a photo of yourself
- you must scan your face using your phone
We have made the mobile application text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you need information on this mobile application in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us online or call:
- 0300 123 7379 (from inside the UK)
- +44 (0)203 080 0010 (from outside the UK)
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9.30am to 4.30pm
We also have additional guidance on using the app.
Reporting accessibility problems with this mobile application
We are always looking to improve the accessibility of this mobile application. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact us online or call:
- 0300 123 7379 (from inside the UK)
- +44 (0)203 080 0010 (from outside the UK)
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm
Read tips on contacting organisations about inaccessible websites
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.
Technical information about this mobile application’s accessibility
The Home Office is committed to making its mobile applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This mobile application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
If you find an issue that we have yet to identify, please contact us using the details in the ‘Reporting accessibility problems with this mobile application’ section of this statement.
Manual movement of the phone
The application may be difficult to use by people with mobility limitations or where their mobile device is in a fixed position. This includes:
- A fixed orientation of the screens (either landscape or portrait) that do not re-orient when the phone is rotated. This fails WCAG criterion 1.3.4 (sensory characteristics). Screens with a fixed landscape orientation are necessary for the camera scan of identity documents. Screens with a fixed portrait orientation have been designed to ensure visibility of all on-screen instructions.
- Some features require the user to orient their phone a certain way, such as by pointing the phone at an identity document or their face, and adjusting the distance of the phone camera from their face. This fails WCAG criterion 2.5.4 (motion actuation) and 1.3.3 (sensory characteristics) but is an essential part of the operation of the application.
If you cannot complete any document or face scans due to accessibility issues, you can:
- ask someone else to take the photos and scans on your behalf
- find an organisation that is available to help you
- confirm your identity at a scanning centre location near you
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
Content that is not within the scope of the accessibility regulations
At this time, we have not identified any content that is not within scope of the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 9 June 2021. It was last reviewed on 15th May 2023.
This mobile application was last tested on 7 June 2021. Testing was carried out internally by the Home Office.
We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.